Security Program Overview


FlowTrack is committed to protecting its employees, partners, clients/customers and the company itself from damaging acts either malicious or unintentional in nature. This includes implementation of policies, standards, controls and procedures to ensure the Confidentiality, Integrity, and Availability of systems and data according to their risk level.

The FlowTrack security program and policies are developed on the principles that (1) security is everyone's responsibility and (2) self-management is best encouraged by rewarding the right behaviors.

Controls and Procedures

Information Security Program and Scope

FlowTrack has developed a security program and implemented controls to meet and exceed all compliance requirements, including but not limited to HIPAA, PCI, NIST, and other applicable industry best practices. SOC 2 Common Criteria (Trust Services Criteria) Certification is on our road map and many of SOC 2 principals have been implemented by designing and operating effective controls.

On a high level, FlowTrack’s information security program covers:

  1. Inventory and protection of all critical assets
  2. Visibility into and the management of data lifecycle, from creation to retention to deletion
  3. Protection of data-at-rest, data-in-transit, and data-in-use
  4. Segmented network architecture
  5. Automated security configuration and remediation
  6. Centralized identity and access management
  7. Secure product development
  8. Continuous monitoring and auditing
  9. Validated plan and practice for business continuity, disaster recovery, and emergency response
  10. End-user computing protection and awareness training

More information about the FlowTrack Security and Privacy program can be found at and

The information security program and its policies and procedures cover all FlowTrack workforce members, including full-time and part-time employees in all job roles, temporary staff, contractors and subcontractors, volunteers, interns, managers, executives employees, and third parties. For ease of reading these policies all the above workforce members may be refered to solely as 'workers', 'employees', or 'workforce' which shall mean any and all of the above and not representitive of the workforce members legal lable and/or classification.

The information security program is managed by security and compliance personnel, using AWS and Internal Processes/Tools as a GRC platform.

Understanding the Policies and Documents

Policies are written in individual documents, each pertaining to a specific domain of concern.

Each document starts with the current version number and/or last updated date, followed by a brief summary. The remaining of the document is structured to contain two main sections:

  • Policy Statements
  • Controls and Procedures

All policy documents are maintained, reviewed, updated and approved following standards and procedures outlined in Policy Management.

Review and Reporting

The information security program, policies, procedures and controls are reviewed on a regular basis internally by cross functional team members and/or externally by qualified assessors.